Thank you for choosing CANE 13. This Shipping Policy outlines the information regarding the shipping and delivery of alcoholic beverages purchased through our website. Please read this policy carefully before placing an order. By placing an order, you agree to be bound by the terms and conditions set forth below.

1. Shipping Restrictions:

1.1 Legal Requirements: We adhere to all applicable laws and regulations governing the sale and shipment of alcoholic beverages. It is your responsibility to ensure that you comply with the legal requirements of your jurisdiction regarding the purchase and receipt of alcohol.

1.2 Age Verification: By placing an order, you confirm that you are of legal drinking age in your jurisdiction and that the recipient of the shipment is also of legal drinking age. Proof of age may be required upon delivery.

1.3 Restricted Areas: Due to legal restrictions and regulations we currently deliver to addresses in the United Kingdom (excluding Northern Ireland). We cannot deliver to BFPO addresses or mail-forwarding companies. We also do not ship to overseas territories (Isle of Man, Jersey and Guernsey).

2. Vat & Customs

2.1 VAT is payable on all online shop orders shipped to a UK address regardless of the country where the order is placed.

3. Order Processing and Shipment:

3.1 Order Processing Time: Once your order is placed and payment is confirmed, we will process and prepare your order for shipment. The processing time may vary and is typically within 1 business day.

3.2 Shipment Methods: We partner with reputable shipping carriers to deliver your order safely and securely. The available shipment methods and carriers will be displayed during the checkout process.

3.3 Shipping Charges: Shipping charges will be calculated based on the destination, weight, and dimensions of the package. The applicable shipping charges will be displayed during the checkout process.

4. Delivery Time and Tracking:

4.1 Estimated Delivery Time: The estimated delivery time depends on the destination and the shipping method selected. Please note that unforeseen circumstances, such as weather conditions or customs clearance, may cause delays.

4.2 Tracking Information: Once your order is shipped, you will receive a shipment confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package on the carrier’s website.

5. Receipt of Shipment:

5.1 Delivery Attempts: The shipping carrier will attempt to deliver your package to the specified shipping address. If no one is available to receive the package, additional delivery attempts may be made, or the carrier may leave a notification for pickup or rescheduling.

5.2 Age Verification: The recipient of the shipment must be of legal drinking age and will be required to provide proof of age upon delivery. If age verification cannot be completed, the package may be returned to us, and additional charges may apply for re-shipping.

5.3 Package Inspection: Upon receipt of the package, please inspect it for any damage or tampering. If you notice any issues, please contact our customer service immediately.

6. Returns and Refunds:

Please refer to our Return and Refund Policy for detailed information on returns, exchanges, and refunds of alcoholic beverages.

7. Contact Us:

If you have any questions or need further assistance regarding our shipping policy, please contact our customer service by [provide contact information such as phone number or email address].

By placing an order with us, you acknowledge that you have read, understood, and agreed to our Shipping Policy.