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Frequently Asked Questions (FAQs)

Yes, we are a legally licensed alcohol company and operate in compliance with all applicable laws and regulations governing the sale and distribution of alcoholic RTD beverages.

The legal drinking age in the United Kingdom is 18 years old and above. We strictly adhere to the legal drinking age requirements of the respective country in which we operate. You must be of legal drinking age to purchase and consume alcoholic beverages from our website.

Yes, you can place an order for alcoholic beverages through our website. However, you must be of legal drinking age in the United Kingdom and comply with all applicable laws regarding the purchase and consumption of alcohol.

During the checkout process, you will be required to provide your date of birth and other relevant information to verify your age. In some cases, additional age verification measures may be implemented.

We accept various payment methods, including major credit cards, debit cards, and other electronic payment options. Please refer to our website for a complete list of accepted payment methods. We only accept Pound Sterling.

We take the security of your payment information seriously. We utilise industry-standard encryption technologies and secure payment gateways to ensure the confidentiality and integrity of your payment data during transmission.

We currently deliver to addresses in the United Kingdom (excluding Northern Ireland). We cannot deliver to BFPO addresses or mail-forwarding companies. We also do not ship to overseas territories (Isle of Man, Jersey and Guernsey).

Please refer to our return and refund policy on our website for detailed information regarding product returns and refunds.

Once an order has been placed, it may not be possible to cancel or modify it. Please contact our customer service as soon as possible if you need assistance with order changes or cancellations.

Yes, we provide order-tracking services. Once your order has been shipped, you will receive a tracking number and instructions on how to track your package.

You can reach our customer service team by emailing sales@cane13.com. We are available to assist you with any questions, concerns, or inquiries you may have. Please note that the above FAQs are general in nature. For specific information or inquiries, we recommend contacting our customer service or referring to the relevant sections of our website.